Troubleshooting
Find solutions to common issues with SureStage.
Quick Links
| Issue Area | Common Problems |
|---|---|
| Authentication | Login failures, expired tokens, SSO issues |
| Simulations | Unresponsive simulations, route matching, state issues |
| Proxy & Recording | Recording failures, replay mismatches, connectivity |
| CLI | Installation, authentication, command errors |
| API | Error codes, rate limiting, CORS |
General Debugging Steps
- Check the status page at status.surestage.com
- Review request logs in the simulation detail view
- Check audit logs for recent changes that may have caused the issue
- Verify authentication - ensure your token is valid and not expired
- Check permissions - ensure your role grants access to the operation
Getting Help
If the troubleshooting guides don't resolve your issue:
- Email support: support@surestage.com
- Enterprise support: Contact your dedicated support engineer