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Troubleshooting Proxy Connectivity

Symptoms​

  • "Connection refused" when proxying to target
  • Timeout errors during proxy operations
  • DNS resolution failures

Solutions​

Target URL Verification​

  1. Ensure the target URL is correct and accessible
  2. Test the target directly: curl <target-url>
  3. Check for typos in the protocol (http vs https)

Network Issues​

  • Verify the target API allows traffic from SureStage IP ranges
  • Check firewall rules on the target side
  • For internal/private APIs, ensure proper network routing

Timeout Configuration​

Default timeout is 30 seconds. For slow APIs:

  1. Open proxy settings
  2. Increase the Request timeout value
  3. Consider if the target API is overloaded