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Troubleshooting Recording Failures

Symptoms​

  • Recording session starts but captures no pairs
  • Some requests not being recorded
  • "Recording failed" errors

Solutions​

No Pairs Captured​

  1. Verify the proxy mode is set to Record (not Proxy or Replay)
  2. Confirm traffic is flowing through the SureStage proxy URL, not directly to the target
  3. Check recording filters aren't excluding your requests

Partial Recording​

  • Check path filters - some paths may be excluded
  • Check method filters - only selected methods may be recorded
  • Check status filters - only certain status codes may be captured

SSL/TLS Errors​

If proxying to an HTTPS target:

  1. Verify the target URL uses https://
  2. Check that the target's SSL certificate is valid
  3. For self-signed certificates, enable "Ignore SSL errors" in proxy settings

Target API Errors​

If the target API returns errors:

  • Recording still captures error responses (unless filtered)
  • Check the target API is accessible from SureStage
  • Verify authentication headers are being forwarded correctly