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Localization Settings

Configure timezone, language, and date format preferences for your SureStage organization. These settings apply as defaults for all users and affect timestamps, scheduling, and reporting throughout the platform.

Accessing Localization Settings​

Organization admins can configure localization.

  1. Navigate to Settings > Organization
  2. Select the Localization tab

Non-admin users can view current settings but cannot modify them.

Organization Timezone​

Set the default timezone for your organization. This affects when scheduled tasks run, timestamp displays, and report generation.

Setting the Timezone​

  1. Go to Settings > Organization > Localization
  2. Click the timezone dropdown
  3. Search for your timezone by city or region
  4. Select the timezone
  5. Click Save

Examples:

  • America/New_York (US Eastern)
  • Europe/London (UK)
  • Asia/Tokyo (Japan)
  • UTC (Coordinated Universal Time)

The timezone picker shows the current time in each timezone to help you verify.

Timezone Impact​

Organization timezone affects:

Scheduled tasks - Automation tasks run based on organization timezone (see Automation & Scheduling)

Report generation - Daily and weekly reports use organization timezone to determine boundaries

Audit logs - Timestamps display in organization timezone by default (see Audit Logs)

Notification digests - Daily/weekly digests are sent at 9 AM in organization timezone (see Notifications)

Dashboard activity feed - Timestamps like "2 hours ago" or "yesterday" use organization timezone

Individual User Overrides​

Individual users can override the organization timezone in their account settings:

  1. Navigate to Account Settings > Preferences
  2. Change Display Timezone
  3. Click Save

This affects only that user's view of timestamps. Scheduled tasks still run on organization timezone.

Preferred Language​

Set the default language for the SureStage interface.

Setting the Language​

  1. Go to Settings > Organization > Localization
  2. Click the language dropdown
  3. Select a language
  4. Click Save

Available languages:

  • English (US)
  • English (UK)
  • Spanish
  • French
  • German
  • Japanese
  • Portuguese (Brazil)

Language changes apply to:

  • UI labels and buttons
  • Navigation menus
  • System messages
  • Email notifications

Note: User-generated content (simulation names, route descriptions, etc.) is not translated.

Partial Translations​

Some languages have partial translations. If a string is not translated, it falls back to English (US).

Check the language dropdown for a completion percentage indicator.

Individual User Overrides​

Users can set their own language preference:

  1. Navigate to Account Settings > Preferences
  2. Change Language
  3. Click Save

This overrides the organization default for that user only.

Date Format​

Choose how dates are displayed throughout SureStage.

Setting Date Format​

  1. Go to Settings > Organization > Localization
  2. Select a format from the dropdown:
    • MM/DD/YYYY (US format) - e.g., 03/21/2026
    • DD/MM/YYYY (European format) - e.g., 21/03/2026
    • YYYY-MM-DD (ISO 8601) - e.g., 2026-03-21
  3. Click Save

Date Format Impact​

Date format affects:

Dashboard timestamps - Activity feed, simulation creation dates

Audit logs - Event timestamps in the audit log viewer

Reports - CSV exports and generated reports

Scheduled tasks - Task execution history and next run times

Relative dates - Formats like "March 21, 2026" adjust to your locale

Time Format​

Time format is automatically set based on language and timezone:

  • 12-hour format (e.g., 3:45 PM) for US English
  • 24-hour format (e.g., 15:45) for most other languages

Number Format​

Configure how numbers are displayed (decimal separator, thousands separator).

Setting Number Format​

  1. Go to Settings > Organization > Localization
  2. Select a format:
    • US - 1,234.56
    • European - 1.234,56
    • International - 1 234.56
  3. Click Save

Number format affects:

Request counts - Simulation request volume, analytics dashboards

Response sizes - Bytes displayed in request logs

Latency values - Response times in milliseconds

Financial examples - Sample data in demo simulations

Regional Settings Summary​

A summary panel shows your current settings:

Timezone: America/New_York (EST)
Language: English (US)
Date Format: MM/DD/YYYY
Time Format: 12-hour (3:45 PM)
Number Format: 1,234.56

Use this to verify settings before saving.

Rolling Out Changes​

Localization changes take effect immediately for all users in the organization.

Active users - See changes after refreshing the page

Scheduled tasks - Next execution time adjusts to new timezone

Existing reports - Regenerated reports use new settings; past reports remain unchanged

Email notifications - Future emails use new language and format

Team Notifications​

When organization localization settings change, all users receive an in-app notification alerting them to the update.

The notification includes:

  • What changed (timezone, language, date format)
  • Old and new values
  • Link to organization settings

Impact on Integrations​

API responses always use UTC timestamps and ISO 8601 format regardless of organization localization settings.

CLI output respects the user's local system settings, not organization settings.

Webhooks send timestamps in UTC with ISO 8601 format.

Exports (CSV, JSON) use organization settings for human-readable dates but include ISO 8601 timestamps for parsing.

License Tier Requirements​

All localization features are available on all license tiers (Starter, Professional, Enterprise).

Best Practices​

Set timezone to your HQ location - Use the timezone where most of your team works.

Match language to your primary team language - If most users speak Spanish, set Spanish as the default.

Use ISO 8601 for international teams - The YYYY-MM-DD format is unambiguous across regions.

Communicate changes - Notify your team when changing timezone or date formats to avoid confusion.

Consider user overrides - Remind users they can set personal preferences if the organization default doesn't fit.

Common Issues​

Scheduled tasks running at wrong time - Verify organization timezone is set correctly. Tasks run based on this setting, not your local time.

Dates showing in unexpected format - Check both organization localization settings and your individual user preferences. User settings override organization defaults.

Language not fully translated - Some languages have partial translations. English falls back for missing strings. Check language dropdown for completion percentage.

Timestamp confusion across team - Ensure all users understand whether timestamps are in organization timezone or their personal timezone. Hover over timestamps to see full date/time with timezone.

Next Steps​